So what is it about UPS drivers, anyhow? Are they all morons?
Because I’m self-employed as a freelance writer, and because I write reviews of software and hardware, I occasionally have packages delivered to my home. What I have found is that UPS drivers in particular are apt to toss the package on the front porch and walk away without ringing the doorbell.
This morning I got an expensive package from Mark of the Unicorn. I only noticed it was being delivered because I happened to glance out the window and see the UPS truck driving away. The doorbell never rang. If I hadn’t noticed, the box might easily have been stolen, because the porch is rather exposed.
I know the doorbell works. I also know from experience that UPS drivers tended to do this at the last house I lived in too.
I can’t ask shippers to require a signature, because I’m not always here. If I sign a tag and leave it on the doorknob, we’re back where we started — the package can be stolen, because they’ll just drop it and walk away. But if I don’t sign the tag, I have to drive all over hell and gone to pick up the package.
I guess it’s unrealistic to ask a big company like UPS to actually provide customer service in the form of scheduled delivery times. They don’t give a crap about customer service.
But at least they could stop hiring guys who are too stupid to find the goddamn doorbell button.
